Essential Skills, LLC, doing business as Jan – The Couples Coach (“we,” “us,” or “Jan”), respects your privacy. This policy explains what information we collect through couplescoachjan.com (the “Site”) and our services, how we use it, and the choices you have.
1. Information we collect
Information you give us:
Your name, email address, and phone number when you fill out a form, book a call, register for the Connection Lab, download a free guide, or make a purchase.
Billing details when you pay. Payments are handled by our payment processor, [Stripe / PayPal], and we do not see or store your full card number.
Information you choose to share in intake forms, coaching sessions, emails, or messages, which may include personal details about your relationship.
Information collected automatically:
Basic technical data such as your IP address, browser type, device, the pages you visit, and how you arrived at the Site.
Cookies and similar technologies that keep the Site working, remember your preferences, and help us understand site traffic. [We use Google Analytics / Meta Pixel / none.]
2. How we use your information
We use your information to:
Provide coaching sessions, programs, the Connection Lab, and digital products.
Process payments and deliver your downloads.
Send booking confirmations, reminders, and Zoom links.
Answer your questions and provide support.
Send newsletters, tips, and offers if you’ve signed up. You can unsubscribe anytime.
Improve the Site and our services.
Meet legal and tax obligations.
3. Text messages (SMS)
If you give us your phone number and agree to receive texts, we may send appointment reminders, session updates, and occasional messages related to our services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.
4. Coaching confidentiality
We treat what you share in private coaching as confidential. We will not disclose it unless required by law, needed to prevent serious harm to you or someone else, or you give written permission. Coaching is not therapy, and coaching communications do not carry the legal privilege that applies to licensed therapists or attorneys.
In group sessions such as the Connection Lab, we ask all participants to keep what others share private, but we cannot guarantee how other participants will behave. Please share only what you are comfortable sharing in a group.
5. How we share information
We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as:
Our website, CRM, and email/text platform (HighLevel).
Our payment processor ([Stripe / PayPal]).
Our video meeting platform (Zoom).
[Scheduling, analytics, or other tools, if any.]
These providers may use your information only to provide services to us. We may also disclose information if the law requires it, or to protect the rights and safety of others.
6. Zoom sessions
Coaching and the Connection Lab are held on Zoom, which has its own privacy policy. [Sessions are not recorded. / Group sessions may be recorded for replay by registered participants. You can turn off your camera and change your display name to stay private.]
7. How long we keep information
We keep personal information only as long as needed for the purposes described here, or as required by law (for example, financial records for tax purposes). Coaching notes, if any, are kept for [X years] and then securely deleted.
8. How we protect information
We use reasonable safeguards, such as secure platforms and password protection, to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9. Your choices and rights
You can:
Unsubscribe from emails using the link at the bottom of any email.
Opt out of texts by replying STOP.
Ask us to access, correct, or delete your personal information.
Set your browser to block or delete cookies, though some parts of the Site may not work properly.
To make a request, email us at [EMAIL]. Depending on where you live, you may have additional rights under your state’s privacy laws, and we will honor them as required.
10. Children’s privacy
Our Site and services are intended for adults 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
11. Links to other sites
The Site may link to other websites, such as Zoom or crisis resources. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date shows when it last changed.
13. Contact us
Essential Skills, LLC
[email protected]
couplescoachjan.com